Refund Policy
Last Updated: 10/01/2026
Thank you for purchasing from SpreadsheetsWiz.com (“SpreadsheetsWiz,” “we,” “us,” or “our”). Please read this Refund Policy carefully before making a purchase, as it governs your rights regarding refunds for digital products.
1. Digital Products & Final Sale Policy
All products sold on SpreadsheetsWiz.com are digital goods, including but not limited to spreadsheet templates, tools, and downloadable resources.
Because digital products are delivered instantly and cannot be returned, all sales are final once the product has been delivered or access has been granted, except as expressly stated in this policy.
2. Limited Refund Eligibility
A refund request may be considered within 48 hours (2 days) of the original purchase only if all of the following conditions are met:
- The product is missing a core functionality or feature that was explicitly advertised on the product sales page at the time of purchase.
- The customer contacted our support team prior to purchase and received specific confirmation or assurance regarding that missing functionality.
- The delivered product materially differs from what was promised.
If approved, refunds will be issued to the original payment method within 15 business days, depending on your payment provider.
3. Non-Refundable Purchases
Refunds will not be issued in any of the following cases:
- Purchases made using discount codes, coupons, or promotional pricing
- Bundles, packs, or multi-product deals
- Requests submitted after 48 hours from the purchase date
- Change of mind, buyer’s remorse, or lack of use
- Failure to read the product description or compatibility requirements
- Products that have already been downloaded, accessed, or copied
- Incompatibility with third-party software, versions, or platforms not explicitly stated as supported
4. Refund Request Process
To request a refund, you must contact us at support@spreadsheetswiz.com.
Your request must include:
- Order number or proof of purchase
- Email address used at checkout
- Detailed explanation of the issue
- Any relevant screenshots or documentation
We reserve the right to deny any refund request that does not meet the criteria outlined in this policy.
5. No Shipping or Restocking Fees
All products are delivered digitally. Therefore, no shipping, handling, or restocking fees apply.
6. Policy Updates
We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically.
7. Contact Information
If you have any questions about this Refund Policy or need assistance before purchasing, please contact us at support@spreadsheetswiz.com or visit https://spreadsheetswiz.com.